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By Judy Kurtz, The Hill | Taylor Swift is weighing in on the Ticketmaster meltdown surrounding her forthcoming tour, saying that it “pisses [her] off” that many of her fans “feel like they went through several bear attacks” to get their hands on tickets.

“It’s really difficult for me to trust an outside entity with these relationships and loyalties,” the “Anti-Hero” said in a Friday post on her Instagram story, “and excruciating for me to just watch mistakes happen with no recourse.”

“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward,” the 32-year-old Grammy Award winner wrote.

The message to her more than 230 million Instagram followers marked the first public comments Swift has made since Ticketmaster customers reported widespread issues purchasing tickets to “The Eras Tour” during a presale event earlier in the week.

The company blamed “historically unprecedented demand” for the fiasco and canceled a public sale of tickets that had been scheduled for Thursday.

Several lawmakers voiced concerns about Ticketmaster following the ticketing drama, citing its 2010 merger with Live Nation and possible antitrust consent decree violations. Some openly called for the company to be broken up.

When asked for comment, Ticketmaster directed ITK to a statement the company issued on Friday, in which it apologized to Swift and her fans and offered an explanation for the chaos surrounding the ticket presale.
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Read the rest of the story here:
https://thehill.com/blogs/in-the-know/3741999-taylor-swift-ticketing-mess-pisses-me-off-im-extremely-protective-of-my-fans/

[Thanks to Alex Teitz for contributing this article! http://www.femmusic.com]

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