By Rosalind Adams, The Guardian | Following a wave of regulations banning the surprise fees that appear at the end of a transaction, Ticketmaster stopped charging the extra few dollars it added to each order at checkout. Typically shared with the venue, the order processing fee was a boon to a global platform that sells hundreds of millions of tickets a year.
But documents obtained by the Guardian show that while Ticketmaster eliminated this fee to comply with the rules, the company simply raised the cost of different fees in a number of its venues to ensure it didn’t lose money.
“To account for the loss of order processing revenue, we must adjust fees to offset the revenue loss,” Ticketmaster wrote in an email to the Findlay Toyota Center in Arizona last year. The venue eliminated a $6 order processing fee, but raised the service fee on each ticket by $2 instead.
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Read more about this corporate greed here:
https://www.theguardian.com/business/2026/mar/26/ticketmaster-fees-hidden-charges